Benefits of Outsourcing  IT Staff

In this article we will present a short definition of outsourcing and how it will reduce the cost of operation and its benefits to corporates. 

Outsourcing is a business practice and  allocation of specific business processes to an external service provider in which services or job functions are farmed out to a third party. 

In information technology, an outsourcing initiative with a technology provider can involve a range of operations, from the entirety of the IT function to discrete, easily defined components, such as disaster recovery, network services, software development or QA testing. Additionally some processes are temporary and the organization does not intend to hire in-house professionals to perform the tasks

Companies may choose to outsource IT services in different ways:

  • Onshore (within their own country)
  • Nearshore (to a neighboring country or one in the same time zone), 
  • Offshore (to a more distant country) 

Nearshore and offshore outsourcing have traditionally been pursued to save costs.

 

The most commonly outsourced for business includes:

  • IT Outsourcing
  • Customer support
  • Web Design and Maintenance
  • Content Management
  • Recruitment
  • Legal Outsourcing

In information technology, these can be even further categorized as infrastructure outsourcing and application outsourcing. 

Infrastructure outsourcing can include service desk functions, data center outsourcing, network services, managed security operations, or overall infrastructure management. Application outsourcing may include new application development, legacy system maintenance, testing and QA services, and packaged software implementation and management.

Furthermore,  In cloud world, IT outsourcing can also include relationships with cloud providers of SaaS, IaaS, and PaaS. In fact, cloud services accounts encompses about one third of the outsourcing market, and increasing.  

Benefits of outsourcing for corporates:

Speed and skills: Access to specific skills task can be time consuming and costly where outsourced vendors overcome this challenge by having specialized skills at all times for quick access.. The outsourced vendors also have specific equipment, in most cases with optimal performance better than customers. Therefore; the tasks can be completed faster and with quality output. 

In addition, managing  projects in-house might involve taking weeks or months to hire the right people, providing equipment,  train,, and provide the support they need. And if a project requires major capital investments (such as building a series of distribution centers), the startup process can be even more difficult.

Focus on core process: Resources time and skills should be used in more productive way rather than spending time on tasks which are not a part of the core business. For example, outsourcing the supporting processes gives the organization more time to strengthen their core business process.

Risk-sharing and mitigation: one of the most crucial factors determining the outcome of any companies task is  risk-analysis. Outsourcing certain components of your business process helps organizations to shift certain responsibilities to the outsourced vendor. Since the outsourced vendor is a specialist, they plan your risk-mitigating factors with higher percentage of accuracy. 

Level the playing field: Small companies may not be able to afford to match the in-house support services that larger companies maintain. Outsourcing helps small firms to be sclaed and  act big  by giving them access to the same economies of scale, efficiency, and expertise that large companies leverage.

Control capital costs: Cost-cutting is a major characteristic of outsourcing to influence investors with higher profit margins.  Outsourcing converts fixed costs into variable costs, releases capital for investment elsewhere in your business, and allows you to avoid large expenditures in the early stages of your business.

Increase efficiency: An outside provider’s cost structure and economy of scale can give your firm an important competitive advantage. Companies that do everything themselves have much higher research, development, marketing, and distribution expenses, all of which must be passed on to customers.

Reduce labor costs: Hiring and training staff for short-term or peripheral projects can be very expensive, and temporary employees don’t always live up to your expectations. Outsourcing lets you focus your human resources where you need them most.

Service level agreement: A service level agreement (SLA) is a contract between an IT services provider and a customer, in measurable terms, what services the vendor will furnish. Service levels are determined at the beginning of any outsourcing contracts and are used to measure and monitor a supplier’s performance. It is beneficial to companies to meet SLA for their clients through outsourcing companies where they are responsible to provide SLA and will penalized if default. 

Reduced operational and recruitment costs: Outsourcing eludes the need to hire individuals in-house; hence recruitment and operational costs can be minimized to a great extent. This is one of the prime advantages of offshore outsourcing.

Conclusion:

Outsourcing is a business strategy that moves some of an organization’s functions, processes, activities and decision responsibility from within an organization to outside providers. This is a contract agreement with a vendor who takes on the responsibility for the production process, people management, quality, customer service and key asset management of the function. The outsourcing process can greatly reduce fixed overhead costs of an organization.

Benefits of Outsourcing IT Staff
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